Purchasing
Making a purchase couldn’t be easier! Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept payments via credit card. We accept Visa and MasterCard. We also accept cheque, paypal and bank transfer. Once payment is confirmed we will begin processing your order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will rectify the mistake.
For questions regarding returns, please see our Returns Policy.
Shipping And Handling
The total cost of your order will include the price of goods chosen with a shipping cost displayed at the time of order.
In case of an item not in stock, we have to order it from our supplier which could sometimes take up to 10-15 days.
Goods will be shipped by Royal Mail 1st class post or 1st class recorded delivery except where the order is of high value. In this case we may choose to ship by special delivery or courier. Please note a signature will be required for orders of high value.
For all International Shipment, we use Royal Mail International Signed for Service that ensures us to keep track of the items shipped.
Delivery times are calculated in working days i.e. Monday to Friday. We aim to deliver within two working days. This is almost always the case; however we do ask that you allow longer during busy periods such during the school term while stock are often under constraint.
In case of a parcel lost in shipment, we will log the complaint with the shipping vendor. Any claims of refund or replacement will only be entertained after the shipping vendor has resolved the complaint.
